Whiteshell Chair Warranty
Table Base Warranty
Our table bases are warranted to the original purchaser for 10 years from the date of purchase under normal use. We warranty all faulty workmanship and defects. We will repair or replace at our discretion. Any replacement will not exceed the original purchase price. Warranty does not apply if products has been mishandled, abused and used for anything other then what it was designed for. Scratches and chips on the base from heavily soiled footwear and repeated hits from chairs will not be covered.
For most of our frame finish colors, we have repair powder to cover up small chips. Please contact us if this is what is required.
Whiteshell Table Top Warranty
Whiteshell Chairs will warranty most all defects and improper workmanship of our table tops to the original owner. We will repair or replace any breaks and chips if they occurred under normal wear and not from abuse. Any replacements will not exceed original price.
Whiteshell Chairs and Barstool Warranty
At Whiteshell Chairs we do our best to stand behind the quality of our products. We recognize that our products need to stand up to daily continuous use; therefore our products are manufactured with durability in mind. Whiteshell Chairs offers a lifetime No-Break warranty on the full frame structure. If a frame breaks, please contact us and we will replace it.
We require the following information:
- -Invoice number or Month and year or purchase
- -Product Model No.
- -Image of the manufacturer stamp underneath your chair or barstool cushion. Removal of this stamp can void your warranty!
- -Description of the issue
Foam Warranty
All our chairs and stools feature mold injected seating foam. It is far superior to slab foam and holds its comfort and shape. We offer a 10 year No-Wear warranty, and guarantee the same comfort 10 years from the day of purchase.
Upholstery Warranty
We only use Grade One upholstery materials. Due to continuous use, moisture and body warmth, it is normal for upholstery to shift and stretch, and the foam to compress and relax itself slightly. Therefore, changes in upholstery appearances like wrinkles and folds will appear and doesn’t mean there is a quality defect. In some cases, these changes might happen quite quickly. Avoid excessive moisture (heavy cleaning and water spills). Whiteshell upholstery warranty does not cover any damages due to improper use, excessive heavy cleaning, heavy soiling, and colour fading due to strong chemical use or sun damage. Please see our product care below for details.
Product Care
Morbern vinyl requires periodic cleaning to maintain its neat appearance and to prevent the build-up of dirt and contaminants that may permanently stain the vinyl if they are not removed. The frequency of cleaning depends upon the amount of use and environmental conditions to which the vinyl is subjected.
Most stains can be easily cleaned using warm, soapy water and clear water rinses. Moderate scrubbing with a medium bristle brush will help to loosen soiling materials from the depressions of embossed surfaces. For more stubborn stains, use commercially available mild detergents (Formula 409®, Fantastik®, Mr.Clean®) in accordance with the manufacturer's instructions. Full strength rubbing alcohol or mineral spirits may be tried with caution if the listed cleaners do not work. Indiscriminate use of strong solvents can severely damage or discolor vinyl.
Certain stains may become permanently set unless they are removed immediately. The procedure for the removal of most sever staining agents is outlined below.
Ball Point Ink: Ink spots will stain Morbern vinyl permanently. Immediate wiping with rubbing alcohol in a well ventilated area will remove much of the stain.
Oil Base Paint: The use of turpentine in a well ventilated area will remove any fresh paint. Dried paint must be moistened carefully with a semi-solid gel-type stripper so that the softened paint can be gently scraped away. Rinse with soap and water. Caution: Direct contact with paint strippers will remove the print pattern from a vinyl. Paint strippers are very corrosive. Take care to avoid skin contact by wearing protection.
Latex Paint: Fresh paint can be wiped off with a damp cloth. Hot, soapy water will normally remove dried latex. Tar, Asphalt Remove immediately, as prolonged contact will result in permanent staining. Use a cloth lightly dampened with mineral spirits and rub the stain gently, working from the outer edge of the stain towards the center in order to prevent spreading. Rinse with soap and water.
Crayon, Mustard, Ketchup: Sponge with mild soap and water. for stubborn stains that may have set, use a cloth soaked in diluted mild detergent with gentle rubbing. Any remaining stain should be washed with diluted bleach. Rinse repeatedly with clear cold water.
Chewing Gum: Scrape off as much as possible with a dull knife. Rubbing with an ice cube will assist and make it easier to remove upon scraping. The remaining gum should then be removed in a well-ventilated area using a cloth saturated with mineral spirits. Use light rubbing. Rinse thoroughly with clean water.
Lipstick, Grease, Oil, Eyeshadow, Shoe Polish: Apply a small quantity of mineral spirits with a cloth and gentle rubbing. Take care not to spread the stain by extending it beyond the original boundary. Shoe polish should be removed immediately, so permanent staining does not occur. Rinse thoroughly with water.
Candy, Ice Cream, Coffee, Tea, Fruit Stains, Liquor, Wine, Suntan Lotion, Soft Drinks: Use clear, lukewarm water and a sponge repeatedly. Any loose material should be gently scraped with a dull knife. Any soiled area remaining after drying should be gently rubbed with a cloth spotted with a mild detergent solution. Rinse thoroughly with clean water.
Bloods, Leaf Residue: Rub out any spots with a clean cloth soaked in cool water. If stubborn spots remain, use household ammonia and rinse repeatedly with a clean, wet cloth. Do not use hot water or soapsuds, as this will set the stain.
Bird Excreta, Nausea Stains: Sponge the stained area with soapy water, containing a diluted bleach, until the stain is removed. Rinse thoroughly with water. Urine Stains Sponge with soapy water containing a small amount of household ammonia, Rinse thoroughly with clear water. Surface Mildew Wash with diluted bleach, use a soft brush for stubborn growth. Rinse repeatedly with clean water.
Warning: Unspecified cleaners should not be used. Powdered abrasives, cleaners containing abrasives, steel wool, and industrial strength cleaners are not recommended for Morbern vinyls. Use of citrus-based cleaners is not recommended by Morbern. Any lacquer solvent will cause immediate irreparable damage to the vinyl. Wax should never be used on any vinyl upholstery, as it will cause premature embrittlement and cracking. If flammable solvents such as alcohol, turpentine or mineral spirits are used for cleaning, then only small quantities should be employed in a well ventilated area. Exercise proper care by advising personnel in the area and keep away from any ignition source. Always wear protective gloves.